Frequently asked questions

Yes. On the home page you can have up to 2 documents per day read for free. The result is only shown in your browser and not stored; you can download it as Excel or CSV right away. To save, correct and export monthly files, create a free account and get 5 starter credits.

PDF, JPG, PNG and WEBP up to 4 MB, PDFs with at most 10 pages. The server checks the actual file content, not just the extension. Password-protected PDFs are refused.

It tells us what you are uploading. Text recognition then reads with the matching model first: one for invoices with line items and an invoice number, one for till receipts. If the first finds nothing, the other one is tried.

For German-language invoices and receipts in euros. The account area is currently in German.

No. Text recognition can make mistakes, especially with blurry photos or handwriting. Uncertain fields are flagged, unreadable ones stay empty, and net + tax = gross is recalculated. You confirm the result before it is exported.

Flagged means text recognition was unsure, so please compare it with the document. Empty means the value could not be read unambiguously. Nothing is guessed and no 0 is filled in. You can correct every field, and your corrections are never overwritten.

The check shows you the discrepancy, for example when net and tax do not make the gross amount. Nothing is corrected silently. You fix the value or confirm explicitly that the document should be taken as it is. The note stays documented in the export.

Under “Belege” (documents), choose a month by document date or all confirmed documents in “Mehrere Belege in eine Datei” and download XLSX, CSV or JSON. Only documents you have confirmed are included.

Export ID, file, type, supplier, date, invoice number, category, currency, net, tax, gross and, per line item, number, description, quantity, unit price and total. Each line item is its own row. Supplier and date repeat on every row; net, tax and gross appear only on a document's first row, so column totals are correct. Amounts are real numbers and dates real date values. The “Info” sheet shows the confirmation date and any open notes. Column names are in German.

The file is sent to Microsoft's Azure AI Document Intelligence for text recognition. Readoc does not store the original file. The provider receives the file content; details of the processing are in the privacy policy. Stored results and processing data are deleted after at most 31 days.

Only when a valid result exists: 1 credit per document. If recognition fails, the credit is returned. If you upload the same file again, it is detected as a duplicate and not charged. Correcting, confirming and exporting are free.

You get a message with the reason, for example an unreadable document or the service being unavailable. The reserved credit is returned automatically; on the free try the attempt does not count. You can try again later.

Only once the payment provider has confirmed the payment. Returning from the payment page does not change your balance by itself; this can take a few seconds. Purchased credits do not expire while your account exists.

Not yet. Documents are uploaded and reviewed one at a time. You can export them together, though: all confirmed documents or one month in a single file.

Yes. You can delete individual or all documents in the overview, export your data in the account and delete your account. Without deletion, document results are removed automatically after the stated period.